According to the study by Strategic Planning Institute , historically 96% of dissatisfied customers don´t bother to complain. An astounding 63% of these silent dissatisfied customer will not buy from you again. . Of the 4% of unhappy customers who complain, 7 out of 10 will do business again with the company so long as their concerns are handled properly, and 19 out of 20 if the grievances are dealt with swiftly.
Things are just more fluid. ; it´s not a 9 to 5 word, it´s a 24/7 world.. (from Socialnomics)
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